by ismalunj » Wed Feb 17, 2010 9:59 am
Hi Liam,
I came across your post and could not help but respond as our business has only recently been through the process ourselves of researching CMC's, we decided to purchase the Gunnar F1 Hybrid which we have now been using since November last year.
The purchase of the Gunnar has been the best business decision we have made since being in the framing industry, we have 45 franchises Australia wide that we cut mats for and our job has never been easier.
We originally purchased our business in 2007 and included in this sale was a Wizard CMC, we pretty much had nothing but problems with this machine, the biggest issue we found was the lack of techinical support, there was only one Wizard technician for all of Australia so I am sure you can imagine what it would have been like when support was needed. The training and ongoing support was pretty much non existent and this placed our business in a very vunerable position.
We relocated our business to a rural area in Australia and knew that we needed to find a more reliable CMC, hence this is where our research started, we spoke with other framers, researched the internet and came up with the Gunnar, a decision that we have never regretted, if anything I regret not doing it earlier.
We do still have the Wizard as we are busy enough that we need to have two CMC's operating, it is just unfortunate at the moment that we cannot afford to buy another Gunnar given we have only made our first purchase a few months back but as soon as we have the funds we will certainly be getting another Gunnar.
I much prefer operating the Gunnar, I have found the software easy to use, the service and support has been amazing, a couple of days ago I did need to ask for some support in changing the blade depths and the technician spent about an hour with me assisting me with the process until I felt confident. The quality of the cuts is amazing compared to the Wizard with clean and precise cut outs. The Gunnar has more capabilities and whilst I think it was a couple of thousand dollars more than some other machines we were looking at that has already paid off as far as I am concerned, I would have paid another couple of thousand dollars again for the machine as I feel it is a more superior machine to any other.
I hope you find this information useful, if there is anything else you would like to know feel free to ask, all the best with your purchase.
Kind regards, Jacquie