It seems too often framers are moaning about poor customer service. I'd like to take a moment to publicly thank Ashworth and Thompson for some stellar customer service.
I phoned up yesterday with one slight measurement issue with 6 frames we needed in a hurry - partly our fault due to implementing new software that is a little difficult to decipher. Peter said he'd see what he could do about getting them to us quickly. Low and behold this morning a package turns up on an overnight service with the 6 frames in it.
I can't fault A&T's service!
A massive THANK YOU to Ashworth & Thompson
Re: A massive THANK YOU to Ashworth & Thompson
A&T were my first supplier and were very helpful. I bought my Morso from them in 1985.
I haven't bought anything from them for quite a few years but that's more because the type of frames I do
nowadays doesn't really fit their range of mouldings than because I don't like them.
I haven't bought anything from them for quite a few years but that's more because the type of frames I do
nowadays doesn't really fit their range of mouldings than because I don't like them.
Watch Out. There's A Humphrey About
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Re: A massive THANK YOU to Ashworth & Thompson
I would definitely second that. They're one of two suppliers we use all the time.
I've found myself calling the guys in Edinburgh for advice on loads of different things, some of which really had nothing to do with them, and they've always been happy to put up with my stupid questions. Especially when I first got thrust in to this whole framing game.
Any time there has been an issue (mistakes happen), it's always been sorted next day.
I've found myself calling the guys in Edinburgh for advice on loads of different things, some of which really had nothing to do with them, and they've always been happy to put up with my stupid questions. Especially when I first got thrust in to this whole framing game.
Any time there has been an issue (mistakes happen), it's always been sorted next day.
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Re: A massive THANK YOU to Ashworth & Thompson
To be fair to most suppliers in times of trouble they are very helpful.
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Re: A massive THANK YOU to Ashworth & Thompson
To be fair to most suppliers in times of trouble they are very helpful.
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Re: A massive THANK YOU to Ashworth & Thompson
thinking of it tho getting a next day delivery from a company based in the same city does it deserve a big thank you its not a massive distance between the 2 of you.
Re: A massive THANK YOU to Ashworth & Thompson
I'm not based in Nottinghamfrom a company based in the same city does it deserve a big thank you its not a massive distance between the 2 of you.
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Re: A massive THANK YOU to Ashworth & Thompson
Ashworth & Thompson were one of four framing suppliers when I started my business in the early 70's, until a few years ago when I retired. In all that time I never had an issue with them at all. Perfect service over all those years. Glad to hear nothing has changed.
Measure twice - cut once