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It's annoying but I never count on a third party for that sort of thing. Unless you have spoken to them on the phone or emailed them direct it's hard to be sure if they got the message.
I doubt that they have someone full time on facebook, maybe they only go on once a day. I often only see notices and messages on facebook when I get home in the evening.
I received an email ref these with a FB link and I've just received another email ref an underpinner - I'm sure if I rang, without even looking at the FB page ....... etc.
If it was in office hours, then I would have picked up the phone and spoken to a human and made an offer, if outside office hours then an email with a read receipt also making an offer could have done the trick
Steve CEO GCF (020) Believed in Time Travel since 2035
like us, i imagine Ashworth don't employ someone fulltime to check facebook for messages. I just check in on our FB page once a day to make sure everything is as it should be.
As a customer of A&T Belfast for over 12 years I was disappointed to see the demise of the local branch. Up to that point the service provided was IMO of the highest order: both friendly and supportive. When the branch closed I feared the worst but so far I have not been too disappointed; in fact very pleased at times. In a recent dealing I (by my own mistake) ordered 50 sheets of the wrong coloured mount board; this was duly delivered before I became aware of my mistake. After a short phone call to the Notts branch they agreed to collect wrong items and deliver the correct items. All actioned with the minimum of fuzz, very pleased indeed.
My message: all businesses are in difficult times and many have been forced to make decisions and go in directions they may not want or fully understand. Give A&T a chance to develop their FB presence and hopefully provide us as a framing community with a benchmark to learn from.
Fantastic company - nothing is too much trouble. Badmouthing them when the problem was fairly obviously not their fault seems to be exceedingly churlish.
Facebook is a very good place to promote your business - but it certainly isn't a great place to reply to an offer and expect it to be monitored. Trouble with facebook it tends to change how it works occasionally and sometimes fails to display to your expected audience what you have posted - or what your friends have posted. It is fairly reliable as a business tool if you pay for the service and carefully target your audience.
If A and T are going to use their Facebook page as an advertising medium then they should at the very least read the comments that come in on a regular basis.
This is certainly not sour grapes or churlish, markw....because someone else got the deal, its because I was among the first to reply to this advert on Facebook and got a rebuke the next day. from them saying they didnt get my offer or my comment, which they have since removed.
I for one fully appreciate the time that could be consumed by an office worker at A and T just monitoring the Ad, and as this is the first time I have ever contemplated a sale or a deal such as this, I only wish they had e mailed me earlier instead.
I agree with Prospero, Facebook seems to be taking over business thinking and whilst a good marketing tool should not be used for anything serious. I would think that both parties can learn from this experience and move on. Personally I would prefer it if Facebook was left for what it was designed for and I could carry on communicating with customers and suppliers properly.
My daughter works in a big advertising agency in Bristol advising companies how to use social media - always trying to educate her dad - keep it nice and simple - its best for selling the business not the product. So nice light witty or useful comments. nothing apparently makes us defriend like a business who boringly keeps pushing their product.
