Wizard 8000 stops mid cut

Computerised Mount Cutters, Computers, other gadgetry.
Abacus
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Wizard 8000 stops mid cut

Post by Abacus »

Has anyone had this problem with their wizard cmc (mine is an 8000)?

It has happened three times in two days, after cutting a couple of sides it just stops, blade in and doesn't move. We have to hit the power button on the cut screen and then abort the cut.

The compressor feeding it is dedicated to the cmc and we've been using both for quite a while.
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Re: Wizard 8000 stops mid cut

Post by mho »

Have you checked the connections on each end of the multi-core cable which connects from the electronics box to the head carriage, maybe unplug check for dust, give it a blow with some air and refit.
Also check full movement of the carriage left right and up down with power off to make sure nothing is jamming it.

give framers corner a ring.

sorry cant be more helpful.
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Re: Wizard 8000 stops mid cut

Post by mho »

The other thing i think i would try is a reinstall of the software just in case it has got corrupted at all.
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Re: Wizard 8000 stops mid cut

Post by Abacus »

Thanks, I'll try both of those things. Do you unplug the connecting cable whilst everything is switched off, presumably
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Re: Wizard 8000 stops mid cut

Post by mho »

Yes unplug when power is turned off to everything
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Have you tried calling Sam in Framers Corner? I had a similar problem a few years ago, they told us to change the transformer box. Never been a problem since. Its worth it call them
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Re: Wizard 8000 stops mid cut

Post by kev@frames »

had that on an 8500E.
intermittent faults can be a bugger.

We never got to the bottom of it on our old one, despite new ECU packs, new heads, new cables. in the end wizard replaced it with a new one, so I guess they will know what it probably is if you ask Sam or Ian.

to help them more easily diagnose the problem first remove and check all your cables including the USB and data cable to the gantry and the connector to the head from the gantry, and it'll do no harm to remove the black cover at the top end of the gantry and check the connections in there.

then if you can recall events, these may be useful in helping them find the fault:
does it stop always in the X or Y axis, and in which direction of travel (up/down/left/right) or is is random. Is it in a different place each time on the board? does it do it on both outside cuts and inside cuts?

the 8000 is usually bulletproof and built like a truck, we had one that had cut 1.5 million windows when we replaced it, and it was still going strong. Well worth a new driver pack if that is what it needs.
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Re: Wizard 8000 stops mid cut

Post by IFGL »

Wow kev, I thought we were busy that makes us look like a start up business, :clap:
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Re: Wizard 8000 stops mid cut

Post by kev@frames »

thats nothing compared to what some people do. that was spread over 5 or 6 years mind. the guy before me put around 500,000 on it, he was big in the film cell business before he retired, and we used to pretty much have ebay all to ourselves between two or three of us at the time, before the days of 100 8x6 mats in arquadia board for £16 arrived :shock:
We are on our third Wizard now, and we still find features in the software we didn't realise were there.

we got our first one after a few years of cutting bulk mats on keencuts, then speedmats/Mat-Pro , we were pretty busy in the "mats" business since about 1995/6, because nobody wanted to do them. Framers would turn their noses up at mats-only work, so we slid into the niche of smaller bulk orders (hundreds rather than thousands). We still have some of the same customers buy from us today who we cut mats for on a keencut in the mid 90s.

I remember Sara from Gunnar (she wasn't working for gunnar at the time) lent me a demo speedmat because I had a 500 double mats, 20x16 job which was going to the states, and I was allowed to borrow it over the weekend wif I orderd an omer point gun ;)
I thought the demo machine was actually the full sized thing ;)

Then one of my staff went to the states and managed a startup mat company and he came back with tales of this "wizard" he'd been using, so when we took the plunge (geddit) we went for a machine that was recommended first hand, but mostly chose it because it came from Framers Corner with whom we had always had service over and above the call of duty on our pneumatic charnwood underpinner and stuff.

otherwise I may well have gone for the valiani at the time, being familiar with the mat-pro/speedmat Trucut were fairly new in the entry-level CMCs business then, and we knew roughly what volumes we would be cutting and rental was the way to go because we have been able to change the machine when a faster one came out.

Been pretty satisfied with wizard overall. even to the point where they replaced one machine that seemed to have been dropped on its head at birth, or made on a friday afternoon. Considering they cost more than some family cars, that's exceptional customer service.
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Kev how can you check on the wizard, How many cuts/or mounts its done?
Roboframer

Re: Wizard 8000 stops mid cut

Post by Roboframer »

He keeps all the fall outs.
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Yeah thats one way :giggle:
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Re: Wizard 8000 stops mid cut

Post by kev@frames »

Kev how can you check on the wizard, How many cuts/or mounts its done?

Hi kwik. in the front end screen, go to the "View License" tab. you'll see a counter number for the total corners cut and a counter for total mats cut (since installation of the software on that PC). Its a counter of how many that copy of the software installation on that PC has cut.

I'm not sure if it counts a tiled board as one mat or multiple mats.

He keeps all the fall outs.
How did he know?
Kwik Picture Framing
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Thanks Kev. I'll check it out, you can use all the fall outs on Bonfire Night :D
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Hey I checked it out on my Wizard:
Total Corners:
0339988
Total Mat Cut:
0023407
stcstc

Re: Wizard 8000 stops mid cut

Post by stcstc »

how old is the machine, how long you had it
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

2006, mostly just been using it for bespoke work
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

What do you think? big number or what? How about you stcstc how much you done on your CMC?
stcstc

Re: Wizard 8000 stops mid cut

Post by stcstc »

errrr dunno, will look tomorrow

well if thats 23K mounts, in 7-8 years thats 3k a year roughly

say the machine costs 15k, over say 10 years

thats means machine is costing you 50p a mount to pay for itself, and thats just capitol cost of machine

add bladed, electric, computer, etc etc and bet its costing 75-90p a mount

sorry this is just observation, not trying to teach anyone their business or anything
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Re: Wizard 8000 stops mid cut

Post by Kwik Picture Framing »

Its cool stcstc, Its all paid off. I worked it out well though :D
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