Framiac update today

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Mikey the 2nd
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Framiac update today

Post by Mikey the 2nd » Wed 08 Jun, 2022 12:03 pm

Hi all
Has anyone noticed an issue with Framiac since todays software update? DJ Simons mouldings seem to have disappeared.
Waiting for helpline to get back to me but as previously mentioned they aren't the best.
Thanks
Mike

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Tudor Rose
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Re: Framiac update today

Post by Tudor Rose » Wed 08 Jun, 2022 12:08 pm

I noticed that there had been a Simons moulding update this morning, but hadn't checked since then. Looking at it now, there are some mouldings showing if you go to suppliers, moulding and choose Simons - but very few compared to normal. Looks like something has gone very wrong with the update.

Keep us posted if you don't mind!
Jo Palmer GCF(APF) Adv (Textile & Conservation)

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Mikey the 2nd
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Re: Framiac update today

Post by Mikey the 2nd » Wed 08 Jun, 2022 12:26 pm

Will do Jo. Having a back n forth with them at the moment :(

Mikey the 2nd
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Re: Framiac update today

Post by Mikey the 2nd » Thu 09 Jun, 2022 8:13 am

Latest from Framiac Jo

I've checked the update sent by Simons, that's all the was in it. I've let them know they've made a boo-boo. Hopefully they will sort it soon.

Ticket: https://framiac.freshdesk.com/helpdesk/tickets/10046
Kind Regards
John
FSL
www.framiac.com

Mikey the 2nd
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Re: Framiac update today

Post by Mikey the 2nd » Thu 09 Jun, 2022 8:13 am

Seems to be fixed after todays update.

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Tudor Rose
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Re: Framiac update today

Post by Tudor Rose » Thu 09 Jun, 2022 8:57 am

Yes, we had the email too. Sounds like an error from Simons, rather than Framiac. Glad it is sorted.

:D
Jo Palmer GCF(APF) Adv (Textile & Conservation)

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The Fine Art Trade Guild http://fineart.co.uk
Past-Master of the Guild from May 2019 to May 2022
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Steve N
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Re: Framiac update today

Post by Steve N » Mon 13 Jun, 2022 4:58 pm

I have found in the past, Simons moulding price lists for different pricing programs, often have some of the mouldings missing :head:
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