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Framiac update today

Posted: Wed 08 Jun, 2022 12:03 pm
by Mikey the 2nd
Hi all
Has anyone noticed an issue with Framiac since todays software update? DJ Simons mouldings seem to have disappeared.
Waiting for helpline to get back to me but as previously mentioned they aren't the best.
Thanks
Mike

Re: Framiac update today

Posted: Wed 08 Jun, 2022 12:08 pm
by Tudor Rose
I noticed that there had been a Simons moulding update this morning, but hadn't checked since then. Looking at it now, there are some mouldings showing if you go to suppliers, moulding and choose Simons - but very few compared to normal. Looks like something has gone very wrong with the update.

Keep us posted if you don't mind!

Re: Framiac update today

Posted: Wed 08 Jun, 2022 12:26 pm
by Mikey the 2nd
Will do Jo. Having a back n forth with them at the moment :(

Re: Framiac update today

Posted: Thu 09 Jun, 2022 8:13 am
by Mikey the 2nd
Latest from Framiac Jo

I've checked the update sent by Simons, that's all the was in it. I've let them know they've made a boo-boo. Hopefully they will sort it soon.

Ticket: https://framiac.freshdesk.com/helpdesk/tickets/10046
Kind Regards
John
FSL
www.framiac.com

Re: Framiac update today

Posted: Thu 09 Jun, 2022 8:13 am
by Mikey the 2nd
Seems to be fixed after todays update.

Re: Framiac update today

Posted: Thu 09 Jun, 2022 8:57 am
by Tudor Rose
Yes, we had the email too. Sounds like an error from Simons, rather than Framiac. Glad it is sorted.

:D

Re: Framiac update today

Posted: Mon 13 Jun, 2022 4:58 pm
by Steve N
I have found in the past, Simons moulding price lists for different pricing programs, often have some of the mouldings missing :head: