Hi all
Has anyone noticed an issue with Framiac since todays software update? DJ Simons mouldings seem to have disappeared.
Waiting for helpline to get back to me but as previously mentioned they aren't the best.
Thanks
Mike
Framiac update today
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Re: Framiac update today
I noticed that there had been a Simons moulding update this morning, but hadn't checked since then. Looking at it now, there are some mouldings showing if you go to suppliers, moulding and choose Simons - but very few compared to normal. Looks like something has gone very wrong with the update.
Keep us posted if you don't mind!
Keep us posted if you don't mind!
Jo Palmer GCF(APF) Adv
Textile, Mount Design & Function & Conservation
Forum Moderator & Framing Educator
www.pictureframingtraining.com
Guild Certified Examiner & Guild Accredited Trainer
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Textile, Mount Design & Function & Conservation
Forum Moderator & Framing Educator
www.pictureframingtraining.com
Guild Certified Examiner & Guild Accredited Trainer
Guild Chair & Master May 2019 to May 2022
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Re: Framiac update today
Will do Jo. Having a back n forth with them at the moment 

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Re: Framiac update today
Latest from Framiac Jo
I've checked the update sent by Simons, that's all the was in it. I've let them know they've made a boo-boo. Hopefully they will sort it soon.
Ticket: https://framiac.freshdesk.com/helpdesk/tickets/10046
Kind Regards
John
FSL
www.framiac.com
I've checked the update sent by Simons, that's all the was in it. I've let them know they've made a boo-boo. Hopefully they will sort it soon.
Ticket: https://framiac.freshdesk.com/helpdesk/tickets/10046
Kind Regards
John
FSL
www.framiac.com
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Re: Framiac update today
Seems to be fixed after todays update.
- Tudor Rose
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- Location: Dawlish, South Devon
- Organisation: The Framing Lot
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Re: Framiac update today
Yes, we had the email too. Sounds like an error from Simons, rather than Framiac. Glad it is sorted.


Jo Palmer GCF(APF) Adv
Textile, Mount Design & Function & Conservation
Forum Moderator & Framing Educator
www.pictureframingtraining.com
Guild Certified Examiner & Guild Accredited Trainer
Guild Chair & Master May 2019 to May 2022
Textile, Mount Design & Function & Conservation
Forum Moderator & Framing Educator
www.pictureframingtraining.com
Guild Certified Examiner & Guild Accredited Trainer
Guild Chair & Master May 2019 to May 2022
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Re: Framiac update today
I have found in the past, Simons moulding price lists for different pricing programs, often have some of the mouldings missing 

Steve CEO GCF (020)
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Believed in Time Travel since 2035
Proud to sell Ready Made Frames
http://www.frontierpictureframes.com
http://www.designerpicturemounts.com/