Praise for Simons and Cassese
Posted: Wed 24 Jun, 2015 2:32 pm
A few weeks ago we finally decided our much loved and thoroughly overused, after 9 years hard labour, Cassese 299 underpinner had earned retirement. So we bought a shiny new Cassese 200 underpinner from Simons 
. Removed the old one, fitted the new one and all was well - or so we thought!
We pinned well over 100 frames over the next few days and noticed a slight air leak each time it fired but presumed this was a querk of the machine. Apparently not. On the 4th day, having pinned one frame without problem, on the next one it flatly refused to fire and nothing would make it work.
So we phoned the lovely Joe in the Machinery Dept at Simons and we were soon chatting directly with Sebastien at Cassese. They both diagnosed that the safety mechanism that stops it firing without moulding in it was somehow refusing to deactivate and started to talk us through how to sort it.
Long story short, a replacement part arrived, we fitted it, gave it a swift kick (sort of) and it is now back in full working order.
So this is just to publicly say a huge thank you to Joe at Simons and Sebastien at Cassese for their help via phone and email (with useful photos to help identify exactly which bit they wanted us to look at) and for getting the new part (with bespoke modification!!) out to us so quickly
. The machine is great by the way if anyone is thinking of getting one
Problems can happen with anything you buy, it is how the company rectifies it that makes all the difference and Joe and Sebastien did their very best to get us back up and running as fast as was possible. So thanks guys, we appreciated it.
. Removed the old one, fitted the new one and all was well - or so we thought!We pinned well over 100 frames over the next few days and noticed a slight air leak each time it fired but presumed this was a querk of the machine. Apparently not. On the 4th day, having pinned one frame without problem, on the next one it flatly refused to fire and nothing would make it work.
So we phoned the lovely Joe in the Machinery Dept at Simons and we were soon chatting directly with Sebastien at Cassese. They both diagnosed that the safety mechanism that stops it firing without moulding in it was somehow refusing to deactivate and started to talk us through how to sort it.Long story short, a replacement part arrived, we fitted it, gave it a swift kick (sort of) and it is now back in full working order.
So this is just to publicly say a huge thank you to Joe at Simons and Sebastien at Cassese for their help via phone and email (with useful photos to help identify exactly which bit they wanted us to look at) and for getting the new part (with bespoke modification!!) out to us so quickly
. The machine is great by the way if anyone is thinking of getting one Problems can happen with anything you buy, it is how the company rectifies it that makes all the difference and Joe and Sebastien did their very best to get us back up and running as fast as was possible. So thanks guys, we appreciated it.