Happy customer returns favour
Posted: Sat 07 Oct, 2006 10:28 pm
Last week a guy came into the shop with a set of photos of tractors to frame, turned out he was absolutely barmy about tractors. He even came on a tractor, had it parked outside the shop; he bored us to near suicide on its technical spec and that of all the tractors in the photos.
After we had chosen the frames and finalised the order he went to our greetings card display and found several cards with tractors on, some mugs too - bored us senseless with all the spec and history of them too.
Anyway, today he was back; his arm was in a sling, he had had a very bad experience with his machine and said that he wanted nothing to do with "the damned things" ever again, he wouldn't give details, seemed very upset. He'd even brought the mugs back and some photos of his children to replace the tractors in the frames we had made.
We said we would do this while he waited at no charge and deduct the cost of the mugs from his frames. This cheered him up a bit.
Then he commented on how warm it was, and it was too, for the last two hours of the working day, even at this time of year, the Sun belts through our window and we have no air conditioning.
Anyway, the guy went around the shop taking HUGE gulps of air, then walked to the door and blew them out, he kept this up for about 10 minutes and the place actually got very cool.
"Wow" I said "How did you do that?"
"Easy really" he said.........................
"I'M AN EX TRACTOR FAN"
After we had chosen the frames and finalised the order he went to our greetings card display and found several cards with tractors on, some mugs too - bored us senseless with all the spec and history of them too.
Anyway, today he was back; his arm was in a sling, he had had a very bad experience with his machine and said that he wanted nothing to do with "the damned things" ever again, he wouldn't give details, seemed very upset. He'd even brought the mugs back and some photos of his children to replace the tractors in the frames we had made.
We said we would do this while he waited at no charge and deduct the cost of the mugs from his frames. This cheered him up a bit.
Then he commented on how warm it was, and it was too, for the last two hours of the working day, even at this time of year, the Sun belts through our window and we have no air conditioning.
Anyway, the guy went around the shop taking HUGE gulps of air, then walked to the door and blew them out, he kept this up for about 10 minutes and the place actually got very cool.
"Wow" I said "How did you do that?"
"Easy really" he said.........................
"I'M AN EX TRACTOR FAN"