Framer's Corner replacement measuring arm 4 Morso - beware!

[plankd]

If you’re considering buying a measuring arm from Framer’s Corner as a replacement part for a Morso, please read the following so you don’t get caught out like I did.

Here’s my experience.

I’ve just bought a second-hand Morso from a chap via the forum who’d himself purchased a replacement measuring arm for the machine from Framer’s Corner before putting it up for sale. I bought the Morso knowing that he hadn’t actually fitted the replacement arm yet and so it was only when I received the machine today and tried to attach the arm that I found it wouldn’t fit onto the machine because the screw holes don’t line up with the Morso.

I asked the chap who sold me the Morso to ring Framer’s Corner about the problem and he said they told him that apparently the measuring arm they supply only fits SOME Morsos but not all (depending on when they were made, it seems). They further advised that they were unwilling to accept the measuring arm back as a returned item and that it was down to the owner to drill out additional holes in the measuring arm so that it fits the Morso.

Now, according to my guy, when he had originally enquired about purchasing a replacement arm from Framers Corner, they DIDN’T tell him that it only fits properly onto some Morsos. I myself had also spoken to Framer’s Corner before agreeing to purchase the Morso to make sure their arm would go onto the machine I was buying and was also told absolutely, yes, the arm can be used on the Morso because they’d copied the Morso exactly in order to produce their own guillotine machine.

Personally, I feel aggrieved by all this, and I know the chap that sold me the machine with the replacement arm feels bad about it too. Framer's Corner should have explained that the part might not fit the Morso before selling it to my vendor, and for them now to expect either him or me to deal with it I think is right out of order. As a new framer in particular, it's really disappointing that they've taken this attitude. If I were in their shoes, I'd be going out of my way to salvage the situation, but based on the conversations had with them today about this, they don't really seem interested. Of course drilling some holes isn't the end of the world, but it's really p*ssed me off all the same.

Anyway, my personal dissatisfaction aside, just be aware of this if you’re in need of a replacement measuring arm!

[Sam Cook]

Dear Plankd

I am sorry to hear that you have had a bad experience with Framers Corner, I can assure you that as a family run business that has been going for over 30 years we always aim to provide a high level of customer service.

I have looked into the situation and as I understand it the original owner who bought the measuring arm from ourselves was advised that they may need to redrill the fitting holes in the aluminium extrusion to fit the Morso. This would then give him a fully functioning measuring system. It was our belief that the original owner thought this was reasonable and advised you as his customer of this.
Our machine is not a copy of the Morso although people have found that some of our parts fit the Morso. We have no control over modifications that are made to the Morso guillotine and therefore we cannot guarantee that our parts will fit every Morso.

In hindsight it is a shame that the seller didn't fit the part before selling it on then this whole situation might have been avoided. Obviously you did not buy the measuring arm directly from ourselves, and it has now been sold on as part of a machine so returns and refunds are more complicated.

I think that we now have 2 options:
1) Is it possible for you to redrill the extrusion to fit the measuring arm?
2) You can return the measuring arm to the person you bought it from, and then they can contact us for a refund of the arm.

Please let me know what you would like me to do to help resolve this problem for you.

Sam

[Roboframer]

Maybe it's just me, but this two-day-old topic has just appeared with almost 60 views!

Actually I know it's not just me, I saw it two days ago and made a (superb) reply but when I hit 'submit' the topic had gone - stuff going on behind the scenes.

Anyway - total respect to Sam - and I'd have just as much respect if she'd said (WTTEO) 'You're not my customer - swivel'

[Keith Hewitt]

WTTEO = Words to the effect of !

Thanks to to - http://www.acronyms.thefreedictionary.com

Just to save others wondering what it meant!

[Jonny2morsos]

IHMO - this post should have been moderated and removed.

The forum is not the correct platform for having a go at suppliers especially when the goods in question have been supplied to another party.

Top marks for Sam in getting involved and offering to provide a satisfactory solution.

[Graysalchemy]

Yet another case of should we be allowed to use the forum to vent our anger. I think that if you have tried all other channels then it is fair game, but perhaps in this case I think the complainant should have tried to resolve it with a) the person who sold him the morso and b) with Framers Corner, then if no joy then post about it but in a mature way.

It is however funny that when ever someone complains they get a response but in some cases try ringing up and you get know where

[Keith Hewitt]

IMHO this post should never have been made
For heavens sake drill new holes and get on with it!

Years ago I was in Asia and a framer had just received a new VALIANI V110 copy Morso.
The extension arm had the holes in the wrong place.
The framer asked for my help and to me it seemed a no brainer - drill more holes
1/2 hour later - problem solved.

When I got back to Europe I suggested to Valiani to buy from Danlist/Morso and just change the colour, which is what they still I believe

[Roboframer]

Is it as easy as that though? The scale has to be fixed bang on, too far left or right and you'll get less/more than you set your stop for.

[plankd]

This has now mostly been dealt with behind the scenes, as was suggested.

I'm amazed that there's been such a hostile response to my post. I wonder, if a customer bought a frame from you and rang to say a corner had come apart, would you tell them to stop moaning and just bang a couple of wedges in? perhaps, Roboframer, you'd tell them to 'swivel'?

[standenfineart]

Indeed but you didn't buy the arm from Framers Corner, you have no contractual relationship with them and they owe you no duty of care.

[Roboframer]

Roboframer, you'd tell them to 'swivel'?

I said WTTEO (Words to the effect of)

you have no contractual relationship with them and they owe you no duty of care.

Like that perhaps.

Anyway - just a thought, assuming the old steel type measuring gauge and sliding stop is obsolete, why can't the 'new' aluminium one, whether a genuine Morso part or a copy, be drilled with holes to match up with the threaded holes on both old and new type support arms?

[Roboframer]

The scale has to be fixed bang on, too far left or right and you'll get less/more than you set your stop for.

Thinking about it the sliding measuring stop is held in its housing with a bolt and I'm assuming, because I've never undone mine, that it's for fine-tuning?

So assuming that's the case; once the new holes are drilled and the scale is bolted on - set zero on the sliding scale to say 500mm on the fixed scale and cut a piece of moulding. Hopefully you'll get 500mm (unless you like to factor in a couple of mm of play) if not then fasten down the blades, set the scale to whatever it has given you, loosen that bolt, put the piece of moulding back in butted up to the blade, move the stop up to it and tighten the bolt.

[Roboframer]

It's not te case! Not on my older type anyway, the bolt goes in to a hole on the sliding stop. However, the scale itself can be removed, so calibration can be done that way.

[prospero]

The though occurs that in the time it takes to read this topic, you could drill new holes, fit the scale, calibrate it and cut half a dozen frames.

[Keith Hewitt]

The though occurs that in the time it takes to read this topic, you could drill new holes, fit the scale, calibrate it and cut half a dozen frames.

And by now it would be 7 frames!

[Roboframer]

Or even more if you read the topic on unneccesary quotes

[kev@frames]

Buying cheap secondhand equipment - Do your homework first, you only get what you pay for, likewise pattern parts. Buyer beware springs to mind. It's not framers corner's fault that you have an old/obsolete/out of production model Morso.

The title is utterly misleading: This part does fit most (newer) morsos, and older ones like yours if you drill some holes.

In fact fitting this part to an old morso effectively upgrades it so that it will accept the add-on third party flipover second production stop which old morsos with the steel measuring arm will not. A small price to pay for two minutes with a drill, and a very worthwhile upgrade.

If you bought the equivilant part from morso you would still have to drill holes in it: because you have got an old machine.